Welcome to Kouleshwar Tour and Travels (OPC) Private Limited. By accessing or using kouleshwartour.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before booking any travel package or using our services.

1. Company Information

Kouleshwar Tour and Travels (OPC) Private Limited
Address: 833, 8th Floor, PS Abacus, New Town, Action Area II, Chakpachuri,
North 24 Parganas – 700156, West Bengal
Mobile: 8282066685
Email: kouleshwarpvtltd@gmail.com

2. Acceptance of Terms

By accessing this website, browsing content, or booking travel packages, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you should not use our services.

3. Services Offered

We provide travel-related services including but not limited to:

  • Domestic and international travel packages
  • Holiday tours and customized travel plans

All packages are subject to availability and confirmation at the time of booking.

4. Booking and Payments

  • All bookings are confirmed only after receipt of full or partial payment as specified during booking.
  • Prices mentioned are subject to change without prior notice due to availability, seasonality, fuel charges, or government taxes.
  • Payments must be made through approved payment methods only.
  • Any balance payment must be cleared before the start of the journey.

5. Cancellation and Refund Policy

  • Cancellation requests must be made in writing via email or official communication channels.
  • Cancellation charges will apply as per the package terms and supplier policies.
  • Refunds, if applicable, will be processed within a reasonable time after deducting cancellation charges and service fees.
  • No refund will be provided for unused services or no-show cases.

6. Changes in Itinerary

  • The company reserves the right to modify or change itineraries, hotels, transport, or sightseeing due to unavoidable circumstances such as weather conditions, natural calamities, political issues, or operational constraints.
  • Any additional cost arising due to such changes shall be borne by the customer.

7. Customer Responsibilities

  • Customers must provide accurate personal and travel information at the time of booking.
  • Valid identification, passports, visas, and travel documents are the responsibility of the traveler.
  • The company is not responsible for denial of boarding, entry, or travel due to improper or missing documents.

8. Liability Disclaimer

  • Kouleshwar Tour and Travels (OPC) Private Limited acts as a facilitator between customers and service providers such as hotels, transport operators, and tour operators.
  • We are not responsible for any loss, injury, accident, delay, theft, or damage caused during travel.
  • The company shall not be liable for any indirect, incidental, or consequential damages.

9. Use of Website

  • Users agree not to misuse the website or engage in fraudulent, harmful, or unlawful activities.
  • All content, logos, images, and text on this website are the intellectual property of Kouleshwar Tour and Travels and may not be copied or used without permission.

10. Privacy Policy

Personal information shared by users is handled according to our Privacy Policy. We are committed to protecting customer data and maintaining confidentiality.

11. Force Majeure

The company shall not be held responsible for failure to perform obligations due to events beyond its control, including natural disasters, pandemics, strikes, government restrictions, or technical failures.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in West Bengal.

13. Amendments

Kouleshwar Tour and Travels (OPC) Private Limited reserves the right to modify these Terms and Conditions at any time without prior notice. Updated terms will be effective immediately upon posting on the website.