At Kouleshwar Tour and Travels (OPC) Private Limited, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

1. Information We Collect

We may collect the following types of information when you visit, book, or interact with us:

  • Personal details such as name, phone number, email address, and address
  • Booking and travel-related information
  • Payment-related details (processed securely through third-party payment gateways)
  • Communication records such as emails or customer support queries
  • Technical data such as IP address, browser type, and device information

2. How We Use Your Information

The information collected is used to:

  • Process bookings and payments
  • Provide travel services and customer support
  • Communicate booking confirmations, updates, or changes
  • Improve our services and customer experience
  • Comply with legal and regulatory requirements

3. Payment Information

We do not store your debit card, credit card, or banking details. All payments are processed securely through trusted third-party payment gateways, which follow industry-standard security practices.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Your information may be shared only with:

  • Travel service providers such as hotels, transport operators, and tour partners for booking fulfillment
  • Government or legal authorities when required by law
  • Payment gateways for transaction processing

All third parties are required to maintain the confidentiality of your information.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. You may choose to disable cookies through your browser settings.

7. User Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information, subject to legal and business requirements

Requests can be made through our official contact details.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

Kouleshwar Tour and Travels (OPC) Private Limited reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Kouleshwar Tour and Travels (OPC) Private Limited
📞 Mobile: 8282066685
✉️ Email: kouleshwarpvtltd@gmail.com
📍 Address: 833, 8th Floor, PS Abacus, New Town, Action Area II, Chakpachuri,
North 24 Parganas – 700156, West Bengal