At Kouleshwar Tour and Travels (OPC) Private Limited, we value transparency and customer satisfaction. This Refund and Return Policy explains the conditions under which customers may request refunds for travel packages booked with us.

1. Refund Eligibility

  • Customers may request a refund for travel packages subject to the cancellation terms of the specific package booked.

  • Refund eligibility depends on factors such as the type of package, time of cancellation, and third-party service provider policies (hotels, transport, airlines, etc.).

  • Some packages may be non-refundable or partially refundable as clearly mentioned at the time of booking.

2. Cancellation Request Process

  • All refund or cancellation requests must be submitted through official communication channels such as email or customer support.

  • The request should include booking details such as booking ID, travel date, and customer contact information.

  • Cancellation requests will be considered only after verification of booking details.

3. Refund Processing

  • Once a refund request is approved, the refund will be automatically credited to the original payment method used at the time of booking.

  • No refunds will be made in cash or through alternative payment methods.

  • Refunds are processed after deducting applicable cancellation charges, service fees, or supplier penalties, if any.

4. Refund Timeline

  • Approved refunds are generally processed within 7–14 business days, depending on the payment method, bank, or payment gateway processing time.

  • The company is not responsible for delays caused by banks or third-party payment providers.

5. Non-Refundable Situations

Refunds will not be applicable in the following cases:

  • No-show by the customer

  • Unused services or partially utilized packages

  • Cancellation after the start of the journey

  • Incorrect or incomplete information provided by the customer

  • Situations beyond company control such as natural disasters, government restrictions, pandemics, or force majeure events, unless otherwise stated

6. Changes Instead of Refund

  • In some cases, customers may be offered rescheduling, travel credits, or alternative travel dates instead of a refund, subject to availability and supplier policies.

7. Company Rights

  • Kouleshwar Tour and Travels (OPC) Private Limited reserves the right to approve or deny refund requests based on package terms and supplier agreements.

  • All decisions regarding refunds will be final and binding.

8. Contact Information

For refund or cancellation-related queries, please contact:

Kouleshwar Tour and Travels (OPC) Private Limited
📞 Mobile: 8282066685
✉️ Email: kouleshwarpvtltd@gmail.com
📍 Address: 833, 8th Floor, PS Abacus, New Town, Action Area II, Chakpachuri,
North 24 Parganas – 700156, West Bengal